Associate Installer Support Engineer (German Speaking) – Fixed Term Contract

About the role

This 12‑month fixed‑term position supports Tesla’s residential energy products across Manchester, Amsterdam and Berlin. You will act as an escalation point for channel partners, providing real‑time diagnostics and solutions to on‑site technicians during installation and maintenance.

Key responsibilities

• Deliver top‑tier technical support via phone, chat, email and other channels for residential solar, storage and home‑charging products.
• Follow best practices for case handling, documentation and follow‑up.
• Become an SME on Tesla’s energy hardware, including proprietary power‑electronics systems.
• Read and interpret single‑line diagrams, load and meter placements, and operational logs.
• Identify trending issues, collect data and report findings to engineering and leadership teams.
• Suggest process improvements and contribute to training resources.
• Utilise Linux environments, SSH and other tools for advanced remote troubleshooting.

Required profile

• Bachelor’s degree in a technical or engineering field, or at least 2 years of technician experience.
• Fluency in English and German.
• Strong independent decision‑making and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Experience in customer‑service, technical support or engineering environments.
• Ability to document interactions clearly and prioritize multiple workflows.
• Solid understanding of electrical theory and AC/DC power systems.

Required skills

• Linux operating systems
• SSH remote access
• Advanced troubleshooting of proprietary power‑electronics
• Reading single‑line diagrams
• Operational log analysis
• Electrical theory and AC/DC power system knowledge

What we offer

• Opportunity to become a subject‑matter expert on innovative energy products.
• Collaboration with a global team of top engineers and technicians.
• Potential contract extension based on performance.