Customer Service Advisor

About the role

Join the ‘At Your Service’ Call Centre in Peterborough, the global hub for Addison Lee customer service. As a Customer Service Advisor you will help deliver an award‑winning experience by handling calls, emails and bookings for our transport network.

Key responsibilities

• Manage customer contacts across telephone and email channels.
• Maintain high accuracy and quality while exceeding performance targets.
• Deliver an outstanding customer experience and resolve complaints with empathy.
• Process vehicle booking requests promptly and professionally.
• Collaborate with other teams and departments to solve customer queries.

Required profile

• Contact‑centre experience is beneficial but not essential.
• Previous customer‑service experience in any sector is desirable.
• Ability to work well under pressure, showing resilience and good time‑management.
• Confidence using IT programmes such as Microsoft Packages.
• Strong organisational skills, attention to detail and problem‑solving ability.
• Excellent verbal and written communication skills.

Required skills

• Microsoft Packages (e.g., Word, Excel, Outlook)

What we offer

• Salary of £26,650 per year (£12.81 per hour).
• Various shift patterns covering early, mid and late hours, with two weekends out of three as standard.
• Three‑week training programme (Monday‑Friday, 9 am‑5:30 pm).
• Eight‑hour shifts with two 15‑minute breaks and a 30‑minute lunch.