Field Service Engineer - Packaging Equipment

About the role

Syntegon Technology Ltd., based in Derby and part of the Syntegon Group, manages all service activities in the UK and Ireland for its food and pharmaceutical customers. The Field Service Engineer installs, troubleshoots, tests, maintains and repairs Syntegon packaging equipment and trains customers, with the aim of keeping machines running with minimal downtime. The role also supports the growth of new business.

Key responsibilities

• Take part in internal, external and vendor training to keep technical expertise up to date.
• Carry out assembly, installation, startup, modernisation upgrades, commissioning and production support at customer sites.
• Perform service work, including troubleshooting and preventative maintenance.
• Provide help-line support and train customers on operation, updates, maintenance and health and safety.
• Support customer operations with equipment adjustments and settings, and back up factory acceptance tests.
• Identify and support continuous improvement opportunities and act as an ambassador for the company.
• Travel domestically and internationally.

Required profile

• Apprenticeship in mechanics, precision mechanics, electrical engineering or mechatronics, or equivalent experience.
• At least 3 years of work experience in machinery manufacturing.
• Minimum 2 years of experience with PCs and Microsoft Office.
• Proficiency in English, reading and writing; additional languages a plus.
• Ability to submit to safety, background and drug/alcohol testing as required.

Preferred qualifications

• Excellent written and verbal communication, strong problem-solving and independent work skills.
• Strong mechanical aptitude, attention to detail and mathematical skills.
• Experience with Allen Bradley, Siemens or Beckhoff.

Physical requirements

• Work in tight quarters, on top of and under equipment.
• Stand, stoop, kneel and bend continuously about 66% of the time.
• Wear personal protective equipment as required.

What we offer

• Competitive salary with regular reviews.
• 25 days' holiday plus bank holidays.
• Flexible working with an annualised hours scheme.
• Pension scheme with life assurance of 7 times annual salary.
• Simply Health medical cashback plan and income protection after 2 years' service.
• Cycle to Work and tech schemes, wellbeing support and a discretionary bonus linked to company performance.