Health Club Receptionist (Part‑time)

About the role

We are looking for a friendly and professional part‑time Receptionist to join the Health Club team at One Aldwych in London. You will be the first point of contact for members and guests, ensuring a warm welcome and smooth experience throughout their visit.

Key responsibilities

• Greet members and guests with a warm, courteous attitude.
• Answer incoming telephone calls promptly and courteously.
• Provide accurate information about treatments, products and facilities.
• Manage treatment confirmations via email or phone and keep records organised.
• Maintain the cleanliness and tidiness of the health club at all times.
• Deliver a professional service in line with the hotel’s standards.

Required profile

• Previous experience in a similar receptionist role, preferably in a luxury or hospitality environment.
• Excellent spoken and written English.
• Computer literacy and ability to use standard office software.
• Positive attitude, strong interpersonal skills and a passion for delivering memorable guest experiences.

Required skills

• Computer literacy (basic office software)

What we offer

• 28‑32 days holiday per year, increasing with service.
• Complimentary stay with food and beverage experience.
• Career planning with regular performance reviews.
• £1,000 “Refer a Friend” scheme.
• 50 % discount in food and beverage outlets.
• Cycle‑to‑work scheme or season‑ticket loan.
• Uniform and meals on duty.
• Discounted rates for friends and family.
• Employee assistance programme and long‑service awards.