Import Broker - Night Shift, East Midlands Airport

About the role

UPS is hiring an Import Broker for its East Midlands Airport offices, working nights (22:00 to 06:00, Monday to Friday) in the Castle Donington, DE74 area. You will support the brokerage team in managing the movement of customer shipments into and out of the UK.

Key responsibilities

• Review and validate invoice data so parcels meet HMRC and customs compliance requirements for entry into the UK
• Data entry: open customers' files, validate information, credit and invoicing
• Collect supplementary information or documentation from customers, drivers, customs and other offices when required
• Identify customer profile discrepancies
• Answer standard questions and requests from customers, drivers, customs and other offices
• Work as part of a team with clients, UPS SCS employees, carriers and inbound agents

Required profile

• Experience in the customer service field
• A team player able to cope with high volumes of work
• Knowledge of HM Customs and Excise import and export procedures is desirable but not essential, as full training is provided

Required skills

• Excellent keyboard skills
• Knowledge of MS Office

What we offer

• Salary of £24,784.50 basic plus a shift allowance of £6,196.125 for hours worked between 20:00 and 06:00
• Permanent position