IT Support Assistant

About the role

We are looking for a proactive and approachable IT Support Assistant to join Kinetic’s team. In this role you will provide day‑to‑day IT assistance across the organisation, ensuring staff have the tools and technology they need to work effectively. You will be the first point of contact for hardware, software and network queries.

Key responsibilities

• Respond promptly to IT queries from staff, providing clear guidance and support.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Perform password resets, account management, and other routine IT tasks.
• Set up and configure new laptops, desktops, monitors, docking stations, printers and other technology for new staff members.
• Assist and collaborate with colleagues across different teams, including support for Kinetic Software systems.
• Document issues, solutions and processes to improve team knowledge and efficiency.
• Identify recurring problems and propose solutions to enhance IT operations.

Required profile

• Proactive and approachable attitude.
• Quick‑thinking and able to work under pressure.
• Excellent communication skills.
• Solid foundation in IT systems and office technology.

Required skills

• Windows 11
• macOS basics
• Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive)
• Single Sign‑On (SSO) solutions
• Password reset and account management
• Exchange and Teams
• Video‑conferencing tools
• VPN usage
• Laptop and desktop hardware setup (monitors, docking stations, printers, phones)
• Basic Wi‑Fi networking
• Imaging and software installation
• Jira Service Desk
• ServiceNow