Remedial Team Manager

About the role

Rehlko, a global leader in energy resilience with a product range covering engines, generators, UPS systems, EV components and clean energy solutions, is looking for a Remedial Team Manager in Heanor. The role leads a team responsible for handling enquiries and orders, meeting quality and performance targets and resolving customer queries.

Key responsibilities

• Ensure the team follows company quality systems (ISO 9001, 14001 and 45001) and meets SLA and KPI targets.
• Oversee the department's efficient operation, focusing on timely processing of new enquiries and incoming orders.
• Resolve customer queries promptly to ensure satisfaction.
• Maintain up-to-date sales and job management systems and monitor team follow-ups.
• Coordinate with other departments to improve workflow and customer outcomes.
• Track key client performance and keep departmental KPIs on target.
• Organise and attend handover meetings with accurate documentation.
• Manage team holidays and sick days through the online system.
• Monitor team targets, identify improvements to process efficiency and profitability, and submit monthly department reports.
• Conduct annual appraisals for team members and take part in monthly manager meetings and ad hoc duties.

Required profile

• Proven experience managing teams in a fast-paced service or operational environment.
• Familiarity with quality management systems, including ISO standards.
• Strong organisational and leadership skills, with a solution-focused mindset.
• Excellent communication and problem-solving skills, with a customer-first approach.

What we offer

• Salary of up to £55,000 plus an additional team bonus per year.
• 28 days of holiday plus bank holidays.
• Private healthcare coverage and eyecare vouchers.
• Career progression opportunities and access to an Employee Assistance Programme.
• A safe, inclusive workplace with a Zero Is Possible safety culture.