Revenue Assurance and Fraud Lead

About the role

This role leads revenue assurance and fraud activities for the UK business, covering billing validation, dispute resolution, control monitoring and regulatory compliance. It also supports the offshore team in India and works closely with internal teams such as Finance, Product, Sales & Marketing, Operations, Technology and Legal.

Key responsibilities

• Identify and pursue opportunities to improve revenue, cost and margin, present business cases to management and lead them to delivery
• Develop and deploy AI and machine learning use cases with internal data teams for fraud detection, reconciliation, investigation and reporting
• Validate monthly MNO invoices and credit notes, and lead billing disputes and cost recovery with MNO and interconnect partners
• Steer and support monitoring of revenue assurance controls in the designated platform, and investigate issues with suppliers and internal teams
• Improve monitoring of telecoms and payments fraud and problematic customer behaviour, and broaden coverage across Light and Full MVNO operating models
• Review controls and propose improvements where weaknesses or exposure to revenue loss and fraud exist, including on products and promotions
• Support UK regulatory compliance, notably Ofcom General Conditions and the Ofcom Metering and Billing Direction for the TMBS, including related reporting
• Identify data quality issues in the data lake on CDR and billing data and refer them to data teams
• Report fraud and assurance KPIs and trends to management, respond to data requests and collaborate with the offshore team in India

Required profile

• Track record of finding and delivering financial value from data, for example in telecoms, finance, fraud, risk or audit
• Experience applying machine learning or AI to business problems, or a strong appetite to do so
• Strong comprehension of billing mechanisms and the UK business, and ability to influence senior stakeholders
• Able to build relationships and communicate cross-functionally
• Telecommunications experience is preferable but not essential

Required skills

• Strong analytical skills, deriving insights from structured and unstructured datasets such as call data records and billing data
• Strong SQL skills: scripting and querying large datasets
• Knowledge of revenue assurance, telecoms fraud and control assessment principles is advantageous but can be taught on the job