Senior Business Administrator - Mental Health Team

About the role

We are seeking a permanent Senior Business Administrator to join the Adult Social Care Mental Health Countywide Admin Team. The role supports multiple office locations across East Sussex, providing high‑quality administrative assistance to ensure efficient service delivery.

Key responsibilities

• Respond to customer and client enquiries promptly and accurately.
• Maintain accurate records and documentation for the team.
• Take minutes at complex meetings and distribute business‑critical data to senior management.
• Perform financial reconciliation and support project activities.
• Provide day‑to‑day support to colleagues, enabling them to perform their duties effectively.

Required profile

• Excellent communication skills with a range of stakeholders.
• Ability to prioritize a diverse workload and meet deadlines.
• High attention to detail and accuracy.
• Comfort dealing with challenging or distressed clients, both on the phone and face‑to‑face.
• Self‑initiative, teamwork, and remote connectivity.
• Understanding of confidentiality and data protection.
• Commitment to personal performance and service improvement.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

What we offer

• Hybrid working model combining office and home‑based work.
• Ongoing training and development in a supportive team environment.
• Access to wellbeing and wellness programmes.
• Lease‑car scheme (subject to eligibility).
• Opportunities for vocational training and apprenticeships.