Candidate profile

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5 years of experience

Skills

Communication Customer Service Public Relations Sales Photography Media Monitoring Record Management Survey Design Problem Solving Teamwork Planning Quick Learning Time Management Data Entry Relationship Building

Experience

Public relations officer

Youth Enterprise development fund

2024-02 - 2025-02

Gathering and preparing news articles for the funds newsletter and website.  Carry out photography during the funds events and branding.  Monitor and analyze the funds coverage in the media.  Assist in customer service duties by attending to client inquiries.  Follow up with customer, conduct surveys and market products  Addressing customer complaints and provide solutions or direct to the relevant department.  Keep records of calls, issues and resolutions

Customer service assistant

Mwale medical and technology city

2019-12 - 2023-12

Welcoming clients and visitors.  Register clients according to established protocols.  Assist clients to complete all necessary forms and documents.  Ensure clients’ information is accurate including billing information.  Maintain and manage clients’ records.  Move clients through appointments as scheduled.  Answer incoming calls and deal with inquiries.  Transfer calls as required.  Report statistics as required  Respond and comply with requests for information

Education

Bachelor of Arts in History and International Relations, Egerton University (2014-2018); Certificate in Computer Applications, Ummoja Catholic Church Computer School (2014)

Languages

English

fluent

Swahili