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Skills
Experience
Customer Supply Chain Manager
FrieslandCampina
2024-08 - 2025-10
Led end‑to‑end supply chain operations across 33 countries, ensuring seamless delivery and high customer satisfaction. Developed and executed comprehensive supply chain strategies aligned with business objectives, driving P&L growth and operational efficiency. Optimized sourcing and distribution networks, achieving ~€500k cost savings through initiatives such as Project Supplier‑Flex and OptimusPrime. Directed digital transformation of planning and reporting, migrating from manual methods to automated SAP and MSTR systems, enhancing data‑driven decision making.
Head, Customer Supply Chain Lead
FrieslandCampina Sub‑Sahara Africa
2022-10 - 2024-07
Managed the end‑to‑end customer supply chain for 18 African countries, covering Ghana, Equatorial East, South Africa and Oceanic Islands. Co‑developed and implemented the ESA Supply Chain Strategy, defining the Route‑to‑Market strategy. Oversaw customer operations including order intake, logistics, returns and complaint handling, launching initiatives that boosted collaboration and satisfaction. Led demand planning and S&OP cycles, improving forecast accuracy and supporting financial forecasting. Implemented inventory management and cost‑optimization programs, reducing costs and improving service levels.
Manager, Demand Planning & Customer Care Lead
FrieslandCampina Sub‑Sahara Africa (WAMCO Nig. Plc)
2021-12 - 2022-09
Drove a customer‑centric approach to sustain revenue growth and operational excellence. Implemented strategies to optimize inventory levels, minimize obsolete stock and maximize production capacity utilization. Improved demand forecasting accuracy and fulfillment rates, increasing customer satisfaction and reducing lost sales. Transitioned S&OP from reactive to proactive planning and empowered decision‑making with data‑driven insights and advanced analytics tools.
Manager, Supply Planning Lead
FrieslandCampina WAMCO Nig. Plc
2020-04 - 2021-11
Achieved 98 % on‑time, in‑full delivery performance by implementing robust supply chain strategies. Coordinated cross‑functional teams to align production schedules with demand forecasts, enhancing operational reliability and reducing lead times.
Languages
Francais
fluent
Last updated: 1 day ago