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Skills
Experience
Guest Experience Maker (Butler)
Six Senses Kanuhura, Maldives
2024-11 -
Coordinates end‑to‑end guest journeys from pre‑arrival to departure, prioritising multiple guest requirements and ensuring timely execution across Front Office, Reservations, F&B, Spa and Housekeeping. Manages VIP and repeat‑guest profiles in Opera PMS, handling villa moves, special occasions and personalised amenities with discretion. Takes ownership of service recovery situations, orchestrating solutions across departments and maintaining proactive communication until resolution. Identifies upselling opportunities by analysing guest preferences and presenting relevant dining, activity and resort experiences. Supports colleagues during peak periods by sharing guest priorities and ensuring consistent service standards.
Guest Experience Maker / Butler
SO Maldives
2023-10 - 2024-09
Delivered personalised Butler and Guest Experience service for international and high‑profile guests in a luxury island‑resort setting. Managed guest requests, reservations, dining arrangements, activities, transportation and special occasions from initiation to completion. Coordinated with multiple resort departments to ensure accurate and timely fulfilment of guest requirements. Maintained detailed guest preference profiles and supported VIP arrivals, departures, villa moves and service recovery. Assisted colleagues with operational coordination during high‑volume periods, ensuring clear communication and seamless service delivery.
Guest Relations Officer / Butler
Atmosphere Kanifushi, Maldives
2022-12 - 2023-07
Managed guest enquiries, personalised requests and service recovery while upholding luxury service standards. Created bespoke guest experiences and coordinated with operational departments to resolve requests efficiently. Built strong guest relationships through attentive follow‑up, proactive communication and meticulous attention to individual preferences. Ensured accurate documentation of guest preferences and facilitated smooth handovers between shifts. Contributed to team performance by sharing best practices for guest handling and recovery.
Receptionist / Guest Relations Officer
Kandolhu Maldives
2021-12 - 2022-12
Managed guest arrivals, departures and front‑office communications, ensuring smooth daily resort operations. Handled guest enquiries and coordinated with housekeeping, F&B and activities teams to fulfil requests. Maintained accurate guest records and supported the delivery of personalised services. Assisted in service recovery situations by liaising with relevant departments and following up with guests. Contributed to a welcoming atmosphere through professional and courteous interaction with all visitors.
Last updated: 11 hours ago