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2 years of experience

Skills

Windows OS Troubleshooting MS Outlook Configuration & Troubleshooting Desktop & Laptop Hardware Troubleshooting Hardware Problem Diagnosis & Repair Blue Screen (BSOD) Troubleshooting Printer Installation & Troubleshooting Software Installation & System Configuration Internet & Network Troubleshooting BitLocker Drive Encryption Setup New Joiner Laptop/Desktop Configuration Vendor Coordination End-User Technical Support

Experience

Desktop Support Engineer – Level 2

Krishna Info Technology

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Provided desktop and laptop technical support to end users, troubleshooting Windows OS issues, hardware failures, and application performance problems. Configured and troubleshot MS Outlook email settings and resolved connectivity issues. Installed, configured, and maintained printers, ensuring proper network integration. Implemented BitLocker drive encryption across supported systems to enhance data security. Prepared and configured laptops/desktops for new joiners, coordinating with vendors for hardware procurement. Performed software installations, system configurations, and routine troubleshooting to maintain optimal user productivity.

Desktop Support Engineer – Level 1

RS Infotech Pvt. Ltd.

2025-07 - 2026-07

Delivered first‑line desktop and laptop support to end users, handling hardware diagnostics and software issues. Assisted users with MS Outlook configuration and resolved email‑related problems. Diagnosed system performance bottlenecks and application errors, providing timely resolutions. Installed and troubleshot printers, ensuring reliable printing services across the organization.

Languages

English

fluent

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Last updated: 4 hours ago