2nd Line Support Engineer – Microsoft 365 Migration

About the role

We are seeking a 2nd Line Support Engineer to join a high‑profile Microsoft 365 migration programme in London. The role involves supporting users before, during and after migration activities, ensuring a smooth transition with minimal disruption.

Key responsibilities

• Provide 2nd line support throughout a large‑scale Microsoft 365 migration.
• Assist users with UPN and primary email address changes.
• Troubleshoot Outlook, Teams and OneDrive re‑authentication issues.
• Resolve MFA and SSO access problems.
• Validate user profiles and confirm successful migration.
• Deliver first‑class customer service to minimise business impact.

Required profile

• Previous 2nd line support experience in a Microsoft 365 environment.
• Strong troubleshooting skills across Outlook, Teams, OneDrive and Windows.
• Excellent communication and customer‑facing abilities.
• Availability to work onsite in London and start immediately.

Required skills

• Microsoft 365
• Outlook
• Teams
• OneDrive
• Windows
• MFA
• SSO
• UPN management

What we offer

• Contract role at £250 per day, Inside IR35.
• Opportunity to work on a high‑visibility migration project.
• Immediate start and onsite work in London.