Account Manager – New Business (Telecoms)

About the role

We are seeking a proactive Account Manager with a focus on new business to support a fast‑growing provider of communication solutions. The role combines sales outreach, order management and client support for SME, enterprise and corporate customers.

Key responsibilities

• Make and receive calls to generate new business opportunities.
• Order, provision and log faults for products and services.
• Communicate with suppliers and handle support cases.
• Prepare sales order forms and send them to clients via DocuSign.
• Provide customer support throughout the order process by phone or email.
• Manage the support email inbox and filter incoming queries.
• Report faults on all products and services.
• Contact existing clients to upsell or upgrade products and services.
• Maintain and grow existing client accounts.

Required profile

• Previous experience in account management and sales within the telecoms sector.
• Strong organisational and problem‑solving abilities with great attention to detail.
• Ability to meet deadlines and prioritise a busy workload.
• Positive, can‑do attitude and ability to work under pressure.
• Excellent written and spoken English.

Required skills

• Proficiency with the Microsoft Office suite.

What we offer

• Competitive salary of £28,000‑£34,000 per year.
• Full product training and ongoing development.
• Benefits package related to communications.