Administration Assistant – Fixed Term (6 months)

About the role

We are seeking an Administration Assistant on a six‑month fixed‑term contract to support the Admin Shared Services – Central Services Team in Manchester. The role provides first‑line inbound call support, processes incoming post, updates records and performs general clerical duties for our pension scheme administration service.

Key responsibilities

• Open, scan and index incoming post and digital documents.
• Answer inbound calls, resolve member enquiries and route complex queries.
• Prioritise work to meet Service Level Agreements and legislative requirements.
• Process member events, produce letters, emails and reports using templates.
• Maintain accurate records and ensure confidentiality of sensitive information.

Required profile

• Previous experience working in an office environment.
• Strong customer service orientation and ability to work under pressure.
• High level of discretion when handling confidential data.
• Attention to detail and commitment to delivering high‑quality work.

Required skills

• Proficiency with standard office computer applications.

What we offer

• Six‑month fixed‑term contract with training provided.
• Fully office‑based role in Manchester city centre.
• Opportunity to develop pension administration knowledge.