Administration Assistant – Fixed Term Contract

About the role

We are seeking an Administration Assistant on a six‑month fixed‑term contract to support our Central Services team in Manchester. The role provides first‑line inbound call support, processes incoming post, updates records and performs general clerical duties for our pension scheme administration service.

Key responsibilities

• Open, scan, index and process both digital and hard‑copy post.
• Answer inbound telephone enquiries and resolve member queries.
• Prioritise work to meet Service Level Agreements and processing deadlines.
• Enter data, update records and process member events in line with scheme and legislative rules.
• Produce letters, emails and reports using standard templates and, when required, bespoke correspondence.
• Maintain confidentiality and adhere to regulatory and internal standards.

Required profile

• Previous experience working in an office environment.
• Strong customer‑service orientation and ability to work under pressure.
• High level of discretion when handling confidential information.
• Attention to detail and commitment to delivering high‑quality work.
• Willingness to learn pension administration processes (training provided).

Required skills

• Proficient computer skills for data entry and document handling.