Administrator – Complaints & Governance

About the role

We are seeking an Administrator to join our Manchester branch, focusing on complaints handling and governance support. You will work closely with managers and external stakeholders to ensure complaints are resolved in line with policy and to assist the Board of Plexus and Omega Housing.

Key responsibilities

• Engage with colleagues and external stakeholders via telephone.
• Ensure complaints are dealt with according to the complaints policy and procedure.
• Support managers in responding to complaints promptly.
• Manage the complaints system and maintain accurate records.
• Liaise with customers and provide support for broader customer‑engagement activities.

Required profile

• Experience working within Customer Service.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across teams.
• Proven ability to manage and prioritise a large, varied workload.
• Resilient and comfortable in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office packages.
• Basic Excel skills.

What we offer

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day and volunteering leave.
• Staff discounts, share‑save scheme and other perks.
• Family‑friendly policies and background checks as part of recruitment.