Casualty Claims Handler – CH2

About the role

Is it time to open new doors in your legal journey? We are seeking a Claims Handler – CH2 to join our Casualty Team. You will manage a caseload of Public and Employers Liability claims up to a £20,000 reserve, covering personal injury, product liability and property damage, from inception to pre‑litigation settlement.

Key responsibilities

• Pro‑actively manage a caseload of Public Liability, Employers Liability, Property Damage and Product Liability claims.
• Maintain accurate data in the relevant case management system.
• Comply with client service level agreements.
• Ensure high quality service standards and productivity levels.
• Undertake additional tasks as directed by the Team Leader.

Required profile

• 12 months relevant experience or 6 months experience plus a law degree or equivalent.
• Experience of the MOJ Claims Portal.
• Excellent attention to detail.
• Strong communication, negotiation and organisational skills.
• Client care and customer service abilities.
• Ability to manage own workload and work both independently and as part of a team.

What we offer

• 25 days holiday per year (increase with service level) with the option to buy or sell up to 3 days.
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing services.
• Death in Service benefit after one year.
• Pension contribution: 5% employee, 3% employer.
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex.
• Discounts on gourmet society membership, Merlin attractions tickets and local retail outlets.