Client Services Executive (Manchester)

About the role

We are seeking a Client Services Executive to join a fast‑growing professional services firm in central Manchester. The role is permanent, fully office‑based and involves delivering high‑quality support to clients across multiple channels.

Key responsibilities

• Communicate with clients via phone, email and other channels, providing exceptional service and handling enquiries.
• Accurately capture and record client information using case‑management software.
• Escalate new enquiries to the appropriate departments and log feedback promptly.
• Maintain up‑to‑date knowledge of internal departments and services.
• Manage workloads, ensuring shared inboxes and tasks are cleared daily.
• Assess incoming enquiries and provide accurate quotes where required.
• Support departments with opening and completion of checks.
• Adapt flexibly to changing team and business needs.

Required profile

• Proven experience in a client‑facing or customer‑service role within professional services.
• Excellent written and verbal communication skills.
• Highly organised with the ability to prioritise workload independently.
• Strong attention to detail and accurate data‑entry abilities.
• Academic background with a record of meeting or exceeding KPIs.

Required skills

• Experience using Proclaim or similar case‑management systems.

What we offer

• Competitive salary up to £28,000 per year.
• Rewarding and supportive working environment.
• Comprehensive benefits package.