Client Support Administrator – Manchester Office

About the role

We are seeking a permanent Client Support Administrator to join a growing organisation in Manchester City Centre. The role is fully office‑based and focuses on delivering accurate, efficient administrative support to clients and internal teams.

Key responsibilities

• Provide professional support and guidance to clients via phone, email and follow‑up.
• Process client requests accurately within agreed service levels.
• Maintain and update client records, ensuring data accuracy and compliance.
• Respond proactively to enquiries, investigate and resolve issues with attention to detail.
• Support continuous improvement initiatives to enhance service delivery.
• Collaborate with colleagues across the business to achieve team objectives.
• Take ownership of tasks and ensure commitments are delivered on time.

Required profile

• Previous experience in administration, customer service, client support or an office‑based role.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Proactive, solution‑focused attitude in a fast‑paced, high‑volume environment.
• Professional and confident approach when dealing with clients and colleagues.

Required skills

• Microsoft Office applications

What we offer

• Clear career progression pathways and long‑term development opportunities.
• Opportunity to work within a high‑performing team in a forward‑thinking organisation.