Consumer Reporter

About the role

We’re looking for a sharp, fast and audience‑obsessed Consumer Reporter to make LADwallet a recognisable, trusted and genuinely useful destination for money and consumer journalism. You will lead a consistent pipeline of timely, practical and engaging stories, covering breaking consumer news, original reporting, explainers, service journalism and follow‑ups.

Key responsibilities

• Lead LADwallet’s daily consumer‑news agenda, identifying the stories that matter most to our audience.
• Cover breaking developments across banking, borrowing, savings, bills, energy, broadband, subscriptions, shopping, housing, renting, mortgages, tax, benefits, pay, student money, motoring, travel compensation, scams and consumer rights.
• Produce high‑quality reactive stories, explainers, guides, comparisons, checklists, refunds/rights pieces and “what this means for your wallet” coverage.
• Generate original reporting through Freedom of Information requests, reader case studies, expert commentary, data, public records and strong source relationships.
• Build and maintain a proactive contacts book across consumer bodies, regulators, charities, campaign groups, brands and qualified experts.
• Translate complex consumer issues into clear, accessible journalism and pitch original ideas and follow‑up angles.

Required profile

• Proven experience as a digital journalist or reporter, ideally with experience in consumer, money, business, personal finance, news or service journalism.
• Strong news instinct and ability to identify the practical human consequence behind policy, product, price change or consumer issue.
• Demonstrable experience of sourcing, pitching and writing fast‑turnaround digital stories.
• Confidence working with primary sources, official data, regulatory announcements, reports and expert commentary.
• Track record of finding original angles, building contacts and developing exclusive or distinctive stories.
• Excellent writing, headline‑writing and storytelling skills, with the ability to make complicated subjects feel straightforward and relevant.
• Strong understanding of SEO, search trends and digital‑news performance, alongside a willingness to learn from data.