Credit Manager

About the role

Our private healthcare client in London is looking for an experienced Credit Manager to own end‑to‑end credit operations across self‑pay, PMI and international/embassy billing. You will lead the credit function, tighten controls, improve cashflow and ensure a patient‑centred billing experience while working on a hybrid basis.

Key responsibilities

• Oversee all credit activity, ensuring timely collection across self‑pay, PMI and embassy accounts.
• Strengthen credit policies, reduce aged debt and improve debtor days.
• Build strong relationships with patients, insurers, consultants and internal clinical teams.
• Produce weekly and monthly reports on cash received, ageing profiles and risk exposure.
• Guide credit controllers and support wider finance operations during peak periods.
• Work confidently with patient billing platforms, ensuring accurate coding, reconciliation and audit‑ready documentation.

Required profile

• Strong credit management experience, preferably in private healthcare or a regulated high‑volume billing environment.
• Deep understanding of PMI, self‑pay and embassy billing processes.
• Proven track record of reducing aged debt and improving cashflow.
• Confident communicator able to balance firmness with empathy in patient‑facing scenarios.
• Advanced Excel skills and familiarity with healthcare billing systems.
• Comfortable working at pace and taking ownership from day one.

Required skills

• Excel
• Healthcare billing systems