Customer Account Advisor

About the role

As a Customer Account Advisor you will support residents and organisations by managing service charge debts across a diverse property portfolio. You will combine empathetic customer service with firm credit control to keep accounts accurate and payments on schedule.

Key responsibilities

• Call and email customers to agree payment plans, chase arrears and resolve queries.
• Process reminder cycles, statements and formal escalations in line with company procedures.
• Monitor aged debt, produce reports and highlight high‑risk accounts.
• Collaborate with Property Managers, Finance and external partners such as solicitors to progress disputes and legal action.
• Maintain up‑to‑date Sales Ledger records and detailed case notes for each account.

Required profile

• Calm, professional and customer‑focused attitude.
• Confidence to hold firm yet fair conversations with residents.
• Strong attention to detail and ability to document interactions clearly.
• Ability to work collaboratively in an office environment.

Required skills

What we offer

• Competitive salary range £24,800‑£26,800 per annum.
• Full‑time, office‑based role in Manchester.
• Opportunity to develop expertise in property finance and credit control.