Customer Experience Advisor – Retail Banking (Glasgow)

About the role

Join Santander’s Retail Banking team in Glasgow as a Customer Experience Advisor. You will be the friendly face and voice of the bank, helping customers with transactions, technology, and fraud protection while delivering outstanding service.

Key responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre and build relationships.
• Identify new ways to improve the customer experience.

Required profile

• Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments.
• Effective communication skills to understand customer needs.
• Flexible, can‑do attitude and willingness to undertake a broad range of activities.

What we offer

• Starting salary of £25,000 plus a discretionary performance‑related bonus.
• 25 days holiday (increasing to 26 after 5 years) plus bank holidays.
• Flexible benefit allowance, pension contributions and various health and insurance options.
• Opportunities for career development within a global banking organisation.