Customer Happiness Intern (Remote)
reedsy
Job description
About the role
Your role is to provide support to authors and creative publishing professionals using Reedsy, while helping to optimise conversion and user engagement.
Key responsibilities
- Offer support to Reedsy users and answer their queries.
- Review projects submitted on the platform.
- Design and send email and in‑app messages to reactivate users and showcase Reedsy features.
- Maintain and update the FAQ based on user feedback.
- Suggest new product features informed by user insights.
- Contribute to maintaining a high Net Promoter Score (currently 86%).
Required profile
- Analytical mindset.
- Strong written communication with perfect grammar and spelling.
- Native‑level English proficiency.
- Ability to work remotely in a team, communicate effectively and take initiative.
- Availability for at least 35 hours per week over a 6‑month period.
- Customer‑support experience is a plus but not mandatory.
What we offer
- Fully remote work.
- Paid paternal and maternal leave.
- Annual team retreat.
- Salary range £14 k – £26 k per year.
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Published 6 days ago
Expires 1 month from now
18 views · 0 interested
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