Customer Resolutions Advisor

About the role

As a Customer Resolutions Advisor at Perkbox, you will be the go‑to person for the most complex and regulated customer queries. Working in a hybrid setting, you’ll own each ticket from start to finish, ensuring fair and accurate outcomes for our salary‑sacrifice benefit schemes.

Key responsibilities

• Own escalated customer tickets through to resolution, maintaining clear communication throughout.
• Liaise with third‑party suppliers and partners to gather information and resolve issues.
• Apply product knowledge and compliance standards to deliver accurate outcomes for benefits such as home, electronics, and cycle‑to‑work schemes.
• Document case details and decisions in internal systems.
• Identify trends in escalations and suggest process improvements.

Required profile

• Excellent communication skills with the ability to handle challenging conversations calmly.
• Strong attention to detail and a high standard of compliance.
• Proactive problem‑solver who prioritises getting the right answer over the quickest.
• Experience handling complex, regulated customer issues is preferred.

Required skills

What we offer

• Hybrid working model (office and remote).
• 6‑month fixed‑term contract.
• Opportunity to work with regulated benefit products and develop specialist expertise.