Customer Service Account Manager – Bilingual (French/German)

About the role

We are looking for a bilingual Customer Service Account Manager to join our team in Richmond. You will deliver first‑class support, onboarding and training to a global client base while working closely with Sales, Product and Account Management teams.

Key responsibilities

• Provide troubleshooting, issue resolution, onboarding and training for customers.
• Build and maintain strong relationships, ensuring successful product adoption.
• Support Account Managers with meetings, demos, renewals and growth opportunities.
• Offer expert product guidance to existing and prospective customers.
• Maintain accurate CRM records and escalate complex issues.
• Share customer feedback with internal teams and help improve resources.
• Represent the business at client meetings, workshops and events.

Required profile

• Degree (2:1 or equivalent) or recent graduate.
• Fluent in English and French or German.
• Excellent communication and relationship‑building abilities.
• Strong problem‑solving and analytical skills.
• Ability to explain technical concepts to non‑technical users.
• Highly organised with attention to detail.
• Proactive, positive attitude and eagerness to learn.
• Comfortable working independently and as part of a team.

Required skills

What we offer

• Performance‑related annual bonus.
• Enhanced pension contribution.
• Private healthcare, dental cover and life insurance.
• Generous annual leave.
• Hybrid working model.
• Ongoing training and career development.
• Friendly, collaborative environment.