Customer Service Account Manager

About the role

We are looking for a Customer Service Account Manager to join our team in Richmond. The role is ideal for recent graduates or early‑career professionals who want to develop a career in customer success within a technology‑focused environment.

Key responsibilities

• Provide first‑line support, troubleshooting, onboarding and training for a global client base.
• Build and maintain strong relationships, ensuring customers achieve successful product adoption.
• Assist Account Managers with meetings, product demos, renewals and identifying growth opportunities.
• Maintain accurate records in the CRM system and escalate complex issues as needed.
• Share customer feedback with internal teams to drive product improvements and create customer‑facing resources.
• Represent the company professionally at client meetings, workshops and industry events.

Required profile

• University degree (2:1 or equivalent).
• Fluent in English and French or German.
• Excellent communication and relationship‑building abilities.
• Strong analytical and problem‑solving skills.
• Highly organised with attention to detail.
• Proactive, positive attitude and eagerness to learn.

Required skills

What we offer

• Performance‑related annual bonus.
• Enhanced pension contribution.
• Private healthcare, dental cover and life insurance.
• Generous annual leave and hybrid working model.
• Ongoing training, career development and a collaborative environment.