Customer Service Administrator

About the role

We are seeking a detail‑oriented Customer Service Administrator to join our client’s team in Wallsend. The role combines front‑line customer interaction with back‑office administration, ensuring compliance with FCA, Consumer Duty and internal policies.

Key responsibilities

• Answer inbound calls, emails and live‑chat queries, providing professional and courteous service.
• Process debt‑related and finance matters, including payments, cancellations and voidances.
• Collaborate with internal departments to resolve customer issues efficiently.
• Review fraud reports, flag potential concerns and maintain accurate case records.
• Log interactions, monitor trends and help identify fraud rings or ghost‑broker activity.

Required profile

• Strong attention to detail with an analytical mindset.
• Excellent written and verbal communication skills.
• Good organisational, prioritisation and problem‑solving abilities.
• Ability to work under pressure and take initiative.
• Experience in a regulated environment, preferably within finance or consumer services.

Required skills

What we offer

• Full‑time permanent contract with a salary of £25,010 per year.
• Hybrid working after a six‑month probation period.
• Free on‑site parking and immediate start date.
• Pension contribution – 5% employee, 3% employer.
• Employee Assistance Programme and a supportive, friendly workplace.