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This job expired on 21/09/2026. It no longer accepts applications.
Customer Service Advisor – Energy
Octopus Energy · Manchester
Job description
About the role
Join a dynamic team dedicated to making energy simple and accessible for customers in Manchester. You will engage in real conversations, solve billing and meter issues, and help customers navigate greener energy choices.
Key responsibilities
- Explain bills, tariffs and meter readings in clear, jargon‑free language.
- Resolve billing queries, meter problems and complex energy issues efficiently.
- Provide end‑to‑end service, handling inquiries and complaints from start to resolution.
- Listen actively, understand customer needs and deliver practical solutions.
- Support vulnerable customers with empathy and appropriate assistance.
Required profile
- Passion for delivering excellent customer service.
- Ability to adapt quickly in a fast‑moving environment.
- Team‑oriented mindset with a collaborative attitude.
- Commitment to sustainability and a greener future.
- Resilience when handling challenging calls.
Required skills
What we offer
- Hybrid working – up to two days remote after training and proven performance.
- EV salary sacrifice scheme.
- Cycle‑to‑work programme.
- Share options for eligible employees.
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Octopus Energy
Manchester