Customer Service Advisor

About the role

We are looking for a motivated Customer Service Advisor to join a leading UK bank. You will be the first point of contact for customers, providing clear, empathetic support and resolving queries across multiple channels. The role is hybrid, combining office‑based work with remote flexibility.

Key responsibilities

• Respond to inbound customer enquiries via phone, email or chat, delivering accurate information.
• Identify customer needs, troubleshoot issues and propose appropriate solutions.
• Follow established processes and escalation procedures to ensure compliance.
• Record interactions in the bank’s CRM system and maintain up‑to‑date customer data.
• Meet performance targets for quality, speed and customer satisfaction.
• Participate in ongoing training and coaching sessions.

Required profile

• Strong active listening and clear communication.
• Customer‑centric mindset with empathy and resilience.
• Ability to stay calm under pressure and manage competing priorities.
• Accountability for following policies and making appropriate escalations.
• Digital fluency and confidence using technology.
• Commitment to a minimum 12‑month contract and right to work in the UK.

Required skills

What we offer

• Starting salary £25,000 per annum for a 35‑hour week, with two £750 increments in the first year.
• Hybrid working model.
• On‑site gym and “lunch on us” scheme.
• 25 days paid holiday plus bank holidays, employee discounts, pension and healthcare schemes.
• Comprehensive 15‑week training programme and ongoing coaching.