Customer Service Advisor

About the role

VPZ, the UK's largest vape retailer with over 200 locations, is looking for a Customer Service Advisor to join its growing operations team at the Newbridge head office. You will be the main point of contact for customers, answering questions by phone, email and live chat, resolving issues quickly and building lasting relationships while improving support processes.

Key responsibilities

• Respond to customer queries by phone, email and live chat
• Maintain high levels of customer satisfaction and meet service targets
• Record and manage all customer interactions accurately in CRM systems
• Review and improve customer service scripts and processes
• Update internal and external stakeholders on the progress of queries
• Prioritise tasks and resolve issues effectively in a fast-paced environment

Required profile

• Previous customer service or support experience
• Strong phone communication and active listening skills
• Good organisational and problem-solving skills
• Ability to prioritise tasks and work both independently and as part of a team
• Applicant must be 18 or older; offers are subject to pre-employment screening and right to work checks

Required skills

• Proficiency in Microsoft Office
• CRM record keeping

What we offer

• Salary of £27,300 per year
• Five-day week over seven, including weekend work as required
• Monday to Friday 09:00-18:00, Saturday 09:00-18:00 and Sunday 10:00-16:00