Customer Service Advisor – Private Medical

About the role

Join a leading patient‑care organisation as a Customer Service Advisor in Manchester. You will be the first point of contact for patients, providing support, information and appointment coordination in a fast‑paced environment.

Key responsibilities

• Answer incoming patient calls professionally and empathetically.
• Provide clear, accurate information and support to callers, handling sensitive situations with discretion.
• Book, amend and cancel patient appointments, prioritising urgent cases and maintaining detailed records.
• Ensure strict compliance with GDPR and data‑protection policies, safeguarding patient confidentiality.

Required profile

• Previous experience in call handling or customer service, preferably within a healthcare setting.
• Excellent verbal communication and listening skills.
• Ability to remain calm under pressure while multitasking.
• Strong ICT aptitude and experience entering data accurately.
• Demonstrated empathy and professionalism in all interactions.

Required skills

What we offer

• 25 days annual leave plus bank holidays.
• Overtime and time‑off‑in‑lieu opportunities.
• Private health cover after a six‑month probation period.
• Employee pension contributions.
• Birthday day off.
• Employee Assistance Programme.
• Bike2Work scheme.