Customer Service Representative – Front of House

About the role

We are seeking a friendly and organised Customer Service Representative to be the first point of contact for visitors and clients at our busy Manchester office. You will play a key role in delivering a professional front‑of‑house experience while supporting the day‑to‑day operations of the business centre.

Key responsibilities

• Welcome customers and visitors, providing a polished reception service.
• Manage a busy switchboard and handle telephone enquiries.
• Prepare meeting rooms and maintain facilities to high standards.
• Assist with customer move‑ins, move‑outs and office set‑ups.
• Perform general administration, filing and reporting tasks.
• Conduct daily building and housekeeping checks.
• Order office supplies and keep communal areas tidy.
• Support conference room bookings, AV equipment and basic IT/telephony set‑ups.
• Lead centre tours and promote additional services where appropriate.

Required profile

• Previous experience in customer service, reception, hospitality or office administration.
• Excellent communication and interpersonal abilities.
• Professional telephone manner and confident demeanor.
• Strong organisational skills with the ability to multitask.
• Positive, proactive attitude and willingness to learn.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Competitive salary of £28,000 per year.
• Monday‑to‑Friday office‑based role.
• Comprehensive training and development opportunities.
• Supportive team environment with clear career progression paths.