Customer Services Executive

About the role

Join our friendly and growing team as a Customer Advisor, supporting customers through email, phone and web enquiries while delivering an exceptional customer experience. This is a fantastic opportunity for someone who enjoys building relationships.

Key responsibilities

• Respond to customer enquiries via phone, email and website.
• Provide helpful, accurate and professional advice to customers.
• Follow up on enquiries to maximise sales opportunities.
• Process customer orders and maintain CRM records accurately.
• Support the sales team with outbound campaigns and lead generation.
• Build strong relationships with new and existing customers.
• Ensure excellent customer service at every stage of the customer journey.
• Work closely with internal teams to deliver a seamless customer experience.

Required profile

• Excellent written and verbal communication skills.
• Background in training or delivery (preferred).
• Strong organisational skills and attention to detail.
• Customer service or sales support experience.
• Confidence using Microsoft Office, particularly Word and Excel.
• A proactive, positive and team‑focused approach.
• Ability to prioritise workload and meet deadlines.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Competitive salary (£26‑30k per year).
• 25 days annual leave plus Bank Holidays.
• Hybrid working after successful training period.
• Quarterly team social events.
• Modern Central Wimbledon office with excellent transport links.
• Supportive team environment and ongoing development opportunities.
• Monday to Friday, 9:00 am – 5:00 pm working hours.