Customer Support Associate (Remote, UK)
padlet · London
Job description
About the role
Padlet is looking for a motivated Customer Support Associate to deliver world‑class assistance to its global community. The role is remote but requires the candidate to be based in the United Kingdom, ideally London.
Key responsibilities
- Resolve customer inquiries efficiently via phone and email.
- Maintain a high standard of support while owning each interaction.
- Identify, document, and follow up with engineers on product bugs and feature requests.
- Advocate for customers by spotting trends, suggesting process and product improvements.
- Draft improvements to external Support Center content and internal documentation.
- Collaborate with cross‑functional teams to find answers and serve as a resource for teammates.
Required profile
- Fluent English communication; additional language a plus.
- Genuine curiosity about people and business, with the ability to inspire passion.
- Experience in direct customer‑facing roles.
- Strong organizational, analytical, written and verbal communication skills.
- Excellent attention to detail and time‑management abilities.
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Published 14 hours ago
Expires 1 month from now
6 views · 0 interested
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padlet
London