Director of Product Design - Payments

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is seeking a visionary, hands-on Director of Product Design to define the future of its payments platform. You will own the design strategy and execution of core payments capabilities such as global e-commerce, point-of-sale, one-click-checkout and risk and compliance-critical experiences, partnering with product and engineering leaders across Payments and Risk and leading a team of product designers.

Key responsibilities

• Define a clear, opinionated design strategy for how customers understand and use cash, high-yield and credit accounts and inter-account transfers as organisations grow.
• Partner with product managers to frame problems, prioritise opportunities and embed design early in product strategy.
• Establish moving money into, within and out of Airwallex as a user experience foundation for other product areas.
• Lead end-to-end experience design: oversee research, object modelling, interaction design, research and testing, and UI design.
• Raise the quality bar for UX and UI in complex, data-rich screens (tables, charts, reconciliation views, approvals) across desktop, mobile web and native mobile apps.
• Drive a rigorous discovery and validation practice using research, experimentation and product analytics.
• Shape the rituals, feedback practices and shared standards that connect designers across regions and domains, and collaborate with the design system team.
• Lead and grow a design team of senior and staff designers across the London and Singapore studios, and build effective design-product-engineering partnerships.

Required profile

• 12+ years in product / UX design, with significant time on complex, system-heavy products (B2B SaaS, developer platforms, financial or payments products).
• 4+ years leading designers, including managing senior designers or design managers.
• Experience in online payments, risk and compliance or adjacent financial products.
• Proven leadership and influence: setting vision, aligning stakeholders and leading multi-quarter initiatives across teams.
• Comfortable debating trade-offs with senior product and engineering leaders and communicating complex financial and technical concepts clearly.
• Thrives in a fast-paced, high-growth environment with evolving priorities.

Required skills

• Deep strengths in interaction design, information architecture and UX for complex workflows and data-heavy products.
• Familiarity with user research and quantitative analysis to inform decisions and measure impact.
• Nice to have: background with API products and developer-facing experiences; degree in Design, HCI, Computer Science or a related field.

The role is hybrid, with teams collaborating in-office and remotely across regions. Applications are made through the company's careers site or its official LinkedIn page.