EL/PL Lawyer – Claims Handler (Permanent)

About the role

The Claims Handler will manage a caseload of EL/PL delegated authority fixed‑fee cases for multiple insurance clients, working closely with a Technical Support Lawyer who sets strategy and makes liability decisions. The role demands a forensic, analytical approach and familiarity with the documentation and evidence required for these types of claims.

Key responsibilities

• Consider and respond to applications for pre‑action disclosure and manage matters in line with client SLAs.
• Instruct counsel/advocates, review evidence (including medical and personnel records), and conduct investigations with insured parties.
• Draft and negotiate Tomlin Orders, Consent Orders, cost schedules and other court documents.
• Handle routine correspondence, telephone chasing, and filing of allocation questionnaires and witness summons.
• Review claim quantum, conduct legal research, and set case strategy.
• Attend conferences and trials with counsel, taking detailed notes.
• Ensure compliance with SRA standards and regulations.

Required profile

• Confident communicator with strong telephone skills, able to interact with all levels.
• Excellent organisational ability, capable of prioritising tasks and delegating when needed.
• Calm under pressure, detail‑oriented and able to manage repetitive tasks accurately.
• Good literacy, IT proficiency and teamwork mindset.
• Positive, enthusiastic attitude with a commitment to meeting performance targets.
• High analytical capability and ability to work within the Keoghs Shared Behaviour framework.

What we offer

• 25 days holiday (increasing with service) plus the option to buy or sell up to 3 days.
• Family Cover Private Medical Insurance (Bupa) with optional family upgrade.
• Simply Health Care Cash Plan and 24/7 online GP, mental health and wellbeing support.
• Death in Service, Critical Illness Cover and Income Protection.
• Pension contributions – 5% employee, 3% employer.
• Cycle to Work, Tech, Season Ticket Loan, Gym Flex and online discount schemes.
• Discounted Gourmet Society membership and Merlin Attractions tickets.
• Additional discounts at local retail outlets after successful probation.