Employee Relations Officer (Advisor)

About the role

A large, values‑led organisation is recruiting an Employee Relations Officer on a fixed‑term basis to join a well‑established People team and support managers with practical, timely guidance.

Key responsibilities

• Managing lower level employee relations cases from initial enquiry through to conclusion.
• Providing advice and support on absence management, disciplinary, grievance and performance‑related matters.
• Triaging employee relations queries through a central case management system and ensuring cases are allocated appropriately.
• Coordinating and processing occupational health referrals and supporting managers with recommendations and outcomes.
• Advising managers on policies, procedures and best‑practice approaches to people management.
• Supporting investigations, meetings and hearings relating to employee relations matters.
• Maintaining accurate documentation and case records in line with policy and data protection requirements.
• Escalating more complex cases to the senior Employee Relations team where required.
• Contributing to continuous improvement initiatives that enhance the employee experience and service delivery.

Required profile

• Experience handling employee relations casework across absence, performance, disciplinary and grievance (essential).
• Strong communication skills with confidence to support managers through sensitive conversations.
• Excellent organisational skills and ability to manage a varied caseload.
• Customer‑focused and proactive approach to problem‑solving.
• Knowledge of employment legislation and HR best practice.
• Experience in a large or complex organisation (advantageous).
• CIPD qualification or progress towards one (beneficial) and relevant practical experience.

What we offer

• Enhanced pension contribution.
• 25 days holiday plus bank holidays and a Christmas shutdown (24 Dec‑5 Jan).
• Hybrid working: 3 days on‑site, 2 days remote, 35‑hour week.
• Access to benefits platforms, student discounts and other extras.
• Potential for further opportunity and development within the wider organisation.
• Exposure to a broad range of HR casework and stakeholder groups.