Facilities Management Coordinator – 12‑Month Fixed‑Term

About the role

As a Facilities Management (FM) Helpdesk Coordinator you will provide administrative support to the Property Department and field‑based teams, ensuring excellent customer service across all areas of responsibility. You will manage repair and maintenance systems, administer contractor quotations and oversee timely completion of works while maintaining business continuity.

Key responsibilities

• Provide exceptional customer service support to 4,000 pubs and field colleagues.
• Handle inbound and outbound phone calls to pubs, contractors and colleagues daily.
• Develop relationships with key stakeholders and manage customer expectations.
• Take ownership of complex queries and see them through to resolution.
• Communicate promptly and effectively with people at all levels within the business.
• Prioritise and balance a frequently changing workload.
• Manage and resolve conflict confidently.
• Ensure accuracy and perfection in all tasks.
• Support repair and maintenance systems and administer contractor quotations.

Required profile

• Commercial awareness with the ability to work quickly and accurately.
• Effective time‑management and organisational skills.
• Clear written and verbal communication with strong attention to detail.
• Proactive team player able to work autonomously.
• Strong interpersonal skills and service‑orientated mindset.
• Positive, can‑do attitude and adaptability to changing priorities.
• Strategic thinking and ability to manage conflict.

What we offer

• 25 days annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
• Bonus scheme.
• Discounted private medical insurance through Vitality.
• Exclusive discounts on dental insurance.
• Reward Card via the MiXR app offering 25% off food and drinks and VIP entry across the estate.
• Life assurance and early‑pay access via Stream.
• Discounted David Lloyd membership.
• Award‑winning learning and development programmes.