FX Prime Brokerage Client Service Representative

About the role

We are seeking an experienced FX Prime Brokerage Client Service Representative to join a leading global investment banking organisation on a 12‑month maternity‑cover contract. The role is client‑facing, acting as the primary point of contact for a portfolio of institutional clients throughout onboarding and ongoing support.

Key responsibilities

• Act as the primary point of contact for assigned FXPB clients throughout onboarding and business‑as‑usual servicing.
• Coordinate end‑to‑end onboarding activities, ensuring operational readiness and successful client implementation.
• Facilitate interactions between clients, legal teams, and internal stakeholders to progress documentation and onboarding requirements.
• Manage trade lifecycle events including option exercises, NDF fixings, reconciliations, trade capture, and issue resolution.
• Investigate and resolve trade discrepancies by liaising with clients, counterparties, and third‑party platforms.
• Support client testing activities and implementation projects, including workflow validation and operational readiness exercises.
• Produce client‑focused reporting and contribute to service improvements, process efficiencies, and operational enhancements.
• Collaborate with Relationship Management, Trading, Sales, Middle Office, Legal, Risk, Technology, Collateral, and Operations teams globally.

Required profile

• 2‑3 years’ experience within FX Prime Brokerage Client Services or related FX trading support, operations, settlement, or trade support.
• Proven experience managing relationships with institutional or financial‑markets clients.
• Experience supporting client onboarding and implementation processes.
• Comfortable engaging with legal teams and coordinating documentation requirements.
• Strong stakeholder management and communication skills, with the ability to manage multiple priorities simultaneously.