Global Network, Voice and Audiovisual Operations Manager

About the role

KBR is looking for a Global Network, Voice and Audiovisual Operations Manager to lead a geographically distributed team responsible for enterprise LAN, WAN, wireless, internet, data centre networking, voice, unified communications, video conferencing and audiovisual services. The role supports corporate offices, project locations, data centres, remote sites and restricted operating environments across multiple regions and time zones, reporting to the Director, Networks and Infrastructure.

Key responsibilities

• Lead, develop and hold accountable a global team for network, voice, unified communications, conferencing and audiovisual services.
• Oversee enterprise LAN, WAN, wireless, internet, data centre network and remote site connectivity services.
• Manage the lifecycle of routers, switches, wireless infrastructure, SD-WAN platforms, network controllers and management technologies.
• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.
• Maintain reliable connectivity between data centres, offices, business partners, customer locations and remote sites.
• Oversee foundational services such as DNS, DHCP, IP address management and network time services.
• Partner with Cybersecurity on firewalls, secure remote access, NAC, VPN and secure access services.
• Lead enterprise voice and telecommunications services, including Microsoft Teams Phone or comparable platforms, SIP services, carriers, numbers, voicemail and emergency calling.
• Oversee meeting room and audiovisual services, including conference rooms, boardrooms, training spaces, video conferencing, digital signage and room control systems, and set operational standards and support models.
• Maintain capacity, performance and service health reporting (availability, latency, packet loss, wireless coverage, call quality, conferencing reliability).
• Lead major incident response, carrier and circuit provider management, and support budgets, capital planning and cost optimisation.
• Provide operational leadership for carrier migrations, office openings and closures, data centre activity, acquisitions, divestitures and enterprise separation programmes.

Required profile

• Substantial experience managing enterprise network and communications services in a large, complex or regulated organisation.
• Experience leading geographically distributed infrastructure teams.
• Experience managing telecommunications carriers, circuit providers and audiovisual service partners.
• Strong IT service management, major incident, problem management and operational risk capabilities.
• Right to work in the UK; security clearance may be required.
• Advantageous: engineering, government services, aerospace, defence or other highly regulated sectors; Cisco, Microsoft, ITIL or audiovisual certifications.

Required skills

• Enterprise routing, switching, wireless, WAN, internet and data centre networking.
• Cisco Catalyst, Nexus and Meraki, or comparable platforms.
• SD-WAN, BGP, OSPF, MPLS, VPN, QoS, DNS, DHCP and IPAM.
• Microsoft Teams Phone, Cisco collaboration or comparable voice and conferencing platforms.
• Communication skills to explain service risks and investment requirements to senior stakeholders.

The role is based at the Leatherhead campus in the UK with hybrid working, regular UK travel and occasional international travel.