Helpdesk Scheduler

About the role

EMCOR UK is seeking a proactive Helpdesk Scheduler to act as the central point of contact for engineers, cleaners and third‑party contractors. You will coordinate daily and weekly work plans, ensuring that all tasks are booked, communicated and completed to the highest standard of customer care.

Key responsibilities

• Plan and schedule work for engineers, cleaning operatives and contractors on a weekly/daily basis.
• Book operatives on site while adhering to the access process.
• Liaise with subcontractors and operatives to arrange appointments, tasks and repairs.
• Prioritise emergency work and optimise daily routes for productivity.
• Capture actions and approvals, update plans and communicate changes to supervisors and managers.
• Monitor outstanding work, provide regular progress updates and drive KPI/SLA performance.
• Handle administrative duties related to scheduling and the service desk, including data updates and query resolution.

Required profile

• Experience in scheduling, dispatch or service‑desk environments.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills for liaising with internal staff and external contractors.
• Attention to detail and ability to follow defined processes.

Required skills

What we offer

• Competitive salary package.
• Permanent full‑time employment.
• Opportunity to work within a leading facilities‑management organisation.
• Supportive team environment focused on safety, compliance and operational excellence.