Homeownership Assistant
Hays · Warrington
Description du poste
About the role
Join a respected North West housing provider as a Homeownership Assistant, providing essential support to the Homeownership team while covering for a colleague on secondment and sick leave. This hybrid role offers a blend of office and home‑based work.
Key responsibilities
- Administer homeownership processes, including Right to Buy/Right to Acquire, shared ownership, sales and leasehold transactions.
- Handle inbound customer calls and conduct outbound follow‑ups for repairs, sales and general enquiries.
- Attend resident visits across Urmston, Preston, Blackburn, Harrogate and Hull, taking accurate minutes.
- Update records, log actions, track cases and maintain data integrity in housing systems.
- Manage inboxes, handle documents, schedule appointments and support officers with day‑to‑day administrative tasks.
Required profile
- Experience in homeownership, leasehold, housing administration or a similar field.
- Familiarity with housing systems or processes such as Orchard is desirable.
- Strong organisational skills, attention to detail and ability to track cases accurately.
Required skills
- Orchard (housing management system)
What we offer
- Hybrid working model – three days remote, two days in the office.
- Mileage reimbursement for resident‑visit travel.
- Weekly pay paid via PAYE or Umbrella arrangement.
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Hays
Warrington
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