HR Administration Assistant – Shared Services

About the role

Our client is seeking an organised and proactive HR Shared Services Administrator to join a busy and collaborative HR team based in London. This is an excellent opportunity for an HR professional who thrives in a fast‑paced environment and enjoys delivering high‑quality service to employees and managers across the business.

Key responsibilities

• Support continuous improvement of HR processes and procedures.
• Manage administration throughout the employee lifecycle, including onboarding, contractual changes, and off‑boarding.
• Act as the first point of contact for employee HR queries, providing professional and timely support.
• Maintain accurate employee records and HR documentation.
• Produce regular HR reports and management information using HR systems and Microsoft Excel.
• Coordinate and support new starter inductions and onboarding activities.
• Monitor probationary periods and liaise with managers regarding reviews and outcomes.
• Provide first‑line guidance on HR policies, procedures, and employment‑related matters.
• Ensure all HR processes comply with GDPR and data‑protection requirements.
• Support the wider HR team with projects and operational activities as required.

Required profile

• Previous experience in HR administration, shared services or HR support.
• CIPD qualification or working towards CIPD accreditation (desirable).
• Strong administrative and organisational skills with excellent attention to detail.
• Good understanding of employment legislation and HR best practice.
• Ability to handle sensitive and confidential information with discretion.
• Positive attitude with a continuous‑improvement mindset.

Required skills

• SAP
• SuccessFactors
• Microsoft Excel

What we offer

• Competitive salary
• Pension scheme
• Healthcare and wellbeing support
• Employee assistance programme
• Hybrid working opportunities
• Training and professional development
• Generous annual leave entitlement