IAM Service Lead – Enterprise Identity Management

About the role

We are seeking an experienced IAM Service Lead to own and drive an enterprise‑scale Identity & Access Management service in Manchester. The role is responsible for secure, compliant, and efficient access across the organisation, ensuring the right people and systems have appropriate access at the right time.

Key responsibilities

• Own the IAM service end‑to‑end, covering delivery, governance and performance.
• Lead service design, target operating model and service transition activities.
• Oversee Joiner/Mover/Leaver (JML) processes and access governance.
• Act as the primary contact for audits and compliance requirements.
• Manage SLAs, KPIs, risks and stakeholder relationships.

Required profile

• Proven ownership of IAM services, not limited to support functions.
• Strong governance experience across multiple IAM domains.
• Experience handling audits, compliance and lifecycle management.
• Knowledge of hybrid IAM environments (on‑premise and cloud).

Required skills

• MIM
• Entra ID
• Okta
• PAM tools

What we offer

• Salary £70,000 – £78,000 per year.
• Permanent contract with full benefits.
• On‑site work, 5 days a week in Manchester.