IT Support Analyst – 4‑5 Month Contract in London

About the role

We are looking for a proactive, customer‑focused IT Support Analyst to join a 4‑5 month contract in central London. The role will be the first point of contact for end‑users, ensuring smooth operation of desktops, applications and devices across the business.

Key responsibilities

• Provide high‑quality desktop and application support, resolving incidents and service requests within agreed SLAs.
• Troubleshoot user devices, software, connectivity, and access issues.
• Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management.
• Maintain accurate records for incident ticketing and IT asset inventory.
• Assist with security and compliance tasks, including routine patching.

Required profile

• Proven track record in a fast‑paced IT Support / Service Desk role.
• Strong troubleshooting skills across Windows OS and Office 365.
• Working knowledge of incident management processes (ITIL awareness is highly beneficial).
• Excellent communication and stakeholder engagement skills.
• Experience within a corporate or regulated environment is advantageous.

Required skills

• Windows OS
• Office 365
• ITIL (knowledge)
• Incident management processes