Medical Records Administrator

About the role

We are recruiting a Medical Records Administrator to join a busy Medical Records Team in London. The role provides day‑to‑day administrative support, ensuring that medical records, correspondence and requests are processed accurately, confidentially and within required timescales.

Key responsibilities

• Maintain strict confidentiality when handling clients' medical records and sensitive personal information.
• Process incoming postal medical records and discs, including X‑rays, MRI scans and radiology records.
• Verify that all medical record discs are password protected before distribution.
• Send records to relevant recipients, extract data from discs when required, and upload documentation onto ShareFile, Titan and CMS.
• Handle incoming post, invoices and passwords; process online records received through multiple portals.
• Chase outstanding client consent forms, medical reports and appointments.
• Contact GPs and hospitals to request release of records and follow up on consent forms.
• Respond to general queries via email and make outbound calls to resolve issues promptly.
• Manage inbound calls from solicitors, medical experts, GPs, hospitals and clients professionally.
• Provide general administrative support to the wider Medical Records Team, including scanning and covering the Medical Evidence Team when needed.
• Complete ad‑hoc duties as requested by the Department Manager, Team Leader or Director.

Required profile

• Organised and detail‑focused administrator comfortable working with confidential information.
• Proven ability to manage a busy workload and meet multiple deadlines.
• Previous administrative experience, preferably within a medical or legal environment.

Required skills

• Experience using ShareFile for secure file transfer.
• Familiarity with the Titan platform.
• Ability to work with a Content Management System (CMS).