Motor Claims Handler – Customer Service

About the role

As a Motor Claims Handler you will be the first point of contact for customers involved in a motor incident. You will guide them through the claim process, ensuring they feel supported and that their claim is recorded accurately from the outset.

Key responsibilities

• Handle First Notification of Loss (FNOL) and Third Party First Report (TPFR) calls.
• Provide personalised, accurate information to customers and make outbound calls to improve their experience.
• Maintain strong relationships with motor partners to enhance the customer journey.
• Keep case notes, logs and diaries up to date with precise detail.
• Stay informed of policy and procedural updates to give current information.
• Remain calm and focused in challenging situations to support customers effectively.

Required profile

• Excellent verbal communication and the ability to build trust‑based relationships.
• Strong attention to detail and accuracy in documentation.
• Ability to stay calm under pressure and handle difficult conversations.
• Proactive attitude with a focus on delivering the best outcome for customers.

Required skills

What we offer

• Full‑time permanent role (37.5 hours per week, Monday‑Friday).
• Hybrid working – currently two days a week in the Birmingham office, moving to three days.
• Comprehensive induction and training starting 14 September.
• Competitive salary of £24,784 per year.